How Coldcart Saved 8 Hours a Week with Supper
How Coldcart Saved 8 Hours a Week with Supper
Access to data without the hoops to jump through.
When customers depend on your software and services for the success of their business, you need visibility into everything—from the big picture to the granular details.
6 data sources
Unified in Supper
42,000 & counting
Trusted answers delivered
14.6 seconds
Average time to answer
7- 8 hours per week
Time returned to the data team
Challenge
No Time for Strategy
Coldcart's CTO was spending 7-8 hours weekly writing SQL queries to extract critical business data. At 15 minutes/query, Coldcart's team was struggling with:
- Inaccessible insights: Non-technical teams (COO, Sales, CEO) were unable to write queries and get answers without the help of the CTO or engineering team
- Data bottlenecks: Without easy access to insights, decision-making stalled and leadership spent more time waiting than doing.
- Wasted time and resources: Technical talent who should have been focused on strategic product development were instead building dashboards and running queries.
Opportunity
Accessible Data, Renewed Focus
Coldcart integrated Supper with their existing data sources to create a natural language interface that allowed them to:
- Connect CRM, product database, and analytics tools into one unified platform
- Establish personalized "spaces" for each department leader
- Implement business logic to understand Coldcart-specific terminology
Impact
Fast Answers Lead to Big Changes
By implementing Supper, Coldcart was able to:
- Get answers, fast. Supper reduced Coldcart’s query time to 1 minute/request – giving their team back that ~7.5 hours per week to focus on strategic work, not waiting on data.
- Eliminate bottlenecks. With Supper, any team at Coldcart can access data with natural language queries (instead of SQL).
- Delegate and share data. Using Supper, any stakeholder at Coldcart can share data and visualizations, assets, and conversations with any other team in the org. No need to enlist the engineering team’s help and wait for stale data.
“With Supper, everyone can make data-driven decisions - not just the CTO. "Supper has helped modernize the way we work with data — it's fast, easy, and impactful."
Joe Rohde
CTO at Coldcart
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